everrealm Order & Shipping Policy

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Thank you for choosing everrealm. We are committed to getting your grocery and kitchen essentials to you safely and on time. The following policy outlines exactly how we handle order processing, shipping, and delivery so you know what to expect at every stage — from the moment you check out to the moment your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We process and dispatch these orders within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are handled the same business day whenever feasible. Orders submitted after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packaged using specialized cold-chain insulation and are dispatched Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you confirm your order.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Timelines may run slightly longer during peak holiday periods or in the event of severe weather.

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International Shipping

everrealm ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may incur import duties, value-added taxes (VAT), or customs handling fees once they reach the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, we will send you an automated shipping confirmation email with a direct tracking link and courier information.

If your tracking number has not arrived or you see no tracking updates within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Because we begin processing quickly to keep dispatch times fast, please reach out as soon as possible if something needs to change.

• To update your shipping address or modify your order, contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor change requests, but once an order has been handed to the shipping carrier, we are unable to modify the shipping address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows delivery but your package has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: everrealm
• Customer Support Email: [email protected]
• Customer Support Phone: 15597265569
• Physical Business Address: 2520 NE 13TH ST, OKLAHOMA CITY, OK 73117, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST